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IT Assistant Manager

As IT Assistant Manager, you will oversee and continuously improve FOZ One’s IT infrastructure, systems, and services, collaborating with teams to support enterprise applications and enhance service delivery.

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Job Responsibilities:

1. Network & Systems Support:

  • Provide advanced (2nd level) support for network administration, hardware and software installation, maintenance, and implementation of PCs, servers, SAN storage, LAN/WAN/VPN infrastructure, and Data Center upkeep.

2. Vendor Coordination:

  • Coordinate with vendors to ensure project implementation aligns with specifications, quality standards, and agreed-upon timelines.

3. Backup & Recovery:

  • Oversee regular backups of servers, network configurations, and infrastructure configurations; periodically verify and test backup and recovery procedures.

4. IT Project Management:

  • Manage IT projects, ensuring alignment with resource availability, timelines, and stakeholder requirements.

5. System Monitoring:

  • Monitor PCs, networks, Data Centers, LAN/WAN/VPN security, and system resources (CPU, RAM, disk space, Telco lines, server racks, Data Center humidity, temperature) using monitoring tools to ensure optimal performance.

6. System & Infrastructure Enhancement:

  • Continuously review and enhance systems and infrastructure to ensure security, efficiency, and alignment with business requirements.

7. Team Leadership:

  • Supervise, lead, and coach team members to meet KPI and support organizational goals.

8. Inventory & Licensing Management:

  • Ensure the proper control of IT inventory and software licensing to maintain compliance and support future needs.

9. Preventive Maintenance:

  • Plan, schedule, implement, and assess preventive maintenance for all IT equipment to minimize downtime.

10. Contract & Warranty Management:

  • Track, renew, and manage hardware and software maintenance agreements and warranties.

11. Business Continuity & Disaster Recovery:

  • Review, develop, and improve the organization’s Business Continuity Plan (BCP) and disaster recovery strategy.

12. Service Transition Coordination:

  • Collaborate with IT Support & Services teams to facilitate a smooth and effective service transition process.

 

Job Qualification:

  1. Degree or Diploma in Computer Science or a related field.
  2. At least 3 years of working experience in a related field is preferred for this position.
  3. Knowledge of ISO 9001 and ISO 14001 standards.
  4. Knowledge of Data Center Operations.
  5. Must be able to perform technical support and implementation work.
  6. Excellent skills and experience in servers, WAN, LAN (wired and wireless), data backup and recovery, firewalls, Active Directory, Microsoft Exchange, VMware, Endpoint Protection, and Veeam.
  7. Proactive and self-motivated.
  8. Trustworthy and dependable.
  9. Good adaptability.
  10. Good interpersonal, communication, and presentation skills.

 

Why Join Us?

  1. Competitive salary and performance-based incentives.
  2. Opportunities for leadership development and career growth.
  3. A collaborative, results-driven culture that values innovation and accountability.
  4. Be part of a company driving transformation and sustainable growth.
  5. Comprehensive benefits package and supportive work environment.

Apply Now →